Who We Are
The website www.shop.riverside.hr is owned by Riverside Golf Zagreb d.o.o., with its registered office at Jadranska avenija 6, 10020 Zagreb, registered in the Republic of Croatia, Tax ID: 13671084943.
Personal Data Protection Statement
Riverside Golf Zagreb d.o.o. is committed to protecting the personal data of customers by collecting only the necessary, basic information about customers/users required to fulfill our obligations; informing customers about how the collected data is used, regularly providing customers with choices regarding the use of their data, including the option to decide whether or not they wish to have their name removed from lists used for marketing campaigns.
All user data is strictly protected and accessible only to employees who require such data to perform their duties. All employees of Riverside Golf Zagreb d.o.o. and business partners are responsible for adhering to privacy protection principles.
Data We Collect
We may collect the following data:
- first and last name,
- contact email,
- phone number,
- address (if required for invoice issuance),
- reservation or purchased service information,
- technical data necessary for the operation of the online store.
Card data is not stored on our servers but is processed through a secure online payment system.
Purpose of Data Collection
Data is used for:
- processing orders and reservations,
- issuing invoices,
- communication related to purchased services,
- customer support,
- legal obligations of the merchant.
Data Retention Period
Personal data is retained only as long as necessary to achieve the purpose for which it was collected or in accordance with legal obligations for retaining business documentation.
Data related to orders and invoice issuance is retained in accordance with applicable accounting and tax regulations, while data submitted through contact forms is retained only as long as necessary to process the inquiry.
After the retention period expires, data is deleted or anonymized.
Sharing Data with Partners
In order to fulfill contractual obligations, certain data may be accessible to trusted business partners involved in service delivery, such as IT service providers, accounting services, online payment system providers, and other companies involved in the business process, exclusively to the extent necessary for service execution and with the obligation to protect data.
Cookies and Analytics
The website uses cookies and similar technologies to enable proper site functionality, improve user experience, and collect anonymous statistical data on site usage. Users can manage cookie settings at any time through the displayed cookie notice.
More detailed information is available in the Cookie Policy.
Marketing and Notifications
Customers may choose whether they wish to receive promotional information. Customers may request removal from the mailing list at any time.
Personal data will not be shared with third parties for marketing purposes without the explicit consent of the user.
Comments
Our website does not currently allow comments, and no personal data is collected through a commenting system.
Contact Forms
If a user contacts the company through a contact form on the website, data that the user voluntarily enters, such as name, email address, and message content, is collected solely for the purpose of responding to the inquiry and providing requested information.
Data received through contact forms is not used for marketing purposes and is retained only as long as necessary to process the inquiry or in accordance with legal obligations.
User Rights Regarding Personal Data
Users have the right to:
- request access to their data,
- request correction of data,
- request deletion of data if it is no longer needed,
- withdraw consent for data processing.
Requests may be sent to: reklamacije@riversidegolf.hr
Right to Lodge a Complaint with a Supervisory Authority
If a user believes that their rights related to personal data protection have been violated, they have the right to lodge a complaint with the competent authority for personal data protection—the Personal Data Protection Agency (AZOP).
Data Transfer Outside the European Union
In certain cases, data may be processed through service providers that use servers outside the European Union, such as providers of analytical, communication, or cloud services.
In such cases, an appropriate level of personal data protection is ensured in accordance with applicable regulations and data protection standards.
Procedure in Case of Data Breach
In the event of a personal data breach, appropriate technical and organizational measures will be taken to protect users, and when required by law, the competent authority and affected users will be notified in a timely manner.
Automated Decision-Making and Profiling
The website does not use automated decision-making systems or user profiling that would significantly affect user rights or interests.
Legal Basis for Data Processing
Personal data is processed for the purpose of contract execution, fulfillment of the merchant’s legal obligations, and, in certain cases, based on user consent.
Data Security
We implement appropriate technical and organizational data protection measures to prevent unauthorized access or misuse of data.
Changes to the Privacy Policy
The company reserves the right to modify this privacy policy to comply with legal regulations or changes in business operations. All changes will be published on this page in a timely manner.
Data Protection Contact
For all questions related to personal data, you may contact: zastitapodataka@riversidegolf.hr